This privacy policy (the "Policy") aims to clearly and concisely describe how the company PREMIUM DESIGN ("PRD", "We", "Our") processes the personal data of its customers.
PRD places great importance on the protection and security of its customers’ personal data ("Personal Data") ("You", "Your") and adheres to transparency rules regarding the use of such data.
The Policy also outlines Your rights regarding the Personal Data You provide to Us. Specific notices are also included on each data collection form to ensure You are fully informed before any processing of Your data. Each user is also invited to consult Our section on cookies on the Site.
PRD is subject in particular to Law No. 2016-412 of June 15, 2016 on consumer protection, as well as the opinions and recommendations of the Regulatory Authority for Telecommunications/ICT of Côte d’Ivoire – DATA PROTECTION (together, the "Applicable Regulations"). Terms beginning with a capital letter in the Policy have the meaning expressly defined or assigned to them by the Applicable Regulations.
Premium Design is a limited liability company registered with the Abidjan RCCM under number CI-ABJ-03-2023-B12-06020 and whose registered office is located at Rue du Dr Blanchard, Zone 4, Abidjan.
Premium Design is the data controller for Your Personal Data in connection with the operation of the website https://manceraparfums.com/civ/ ("Our Site").
1. When do We collect Your Personal Data?
We collect the Personal Data that You provide to Us directly when You:
- Create an online account on Our Site;
- Make purchases on Our Site;
- Agree to receive Our newsletter;
- Request customer support, including order tracking;
- Communicate with Us via third-party social networks such as Facebook or Instagram;
- Submit a support request via our contact form or chatbot;
- Communicate with Us by email or phone as part of Our customer service.
Finally, We automatically collect certain information about You through “cookies” when You access Our Site, use it, or make a commercial transaction with Us. For more details, please consult Our Cookie Management Policy.
2. What Personal Data do We collect?
The Personal Data that We collect directly from You includes:
- First and last name;
- Email address;
- Password for your customer account;
- Mailing address;
- Phone number;
- Date of birth;
- Order history and details;
- Transaction data (transaction number, payment number, purchase amount);
- Any other information You share with Us.
The Personal Data that We may collect automatically includes, in particular:
- IP address;
- Browser type and version;
- Operating system type and version.
3. For what purposes is Your Personal Data collected?
The processing of Your Personal Data is intended to provide You with Our products and fulfill the orders You place on Our Site.
More specifically, based on the legal necessity for the performance of the contract You enter into with Us, We collect Your Personal Data for the following purposes:
- Creating and managing Your customer account;
- Order registration, tracking, and invoicing;
- Support from Our customer service team;
- All operations related to managing Our customer base.
We may also collect Your Data with Your prior consent for the following purposes:
- Placement of cookies to improve Your browsing experience and personalize content on Our Site (see Cookie Management Policy);
- Sharing Your data with business partners.
Finally, You will not receive any commercial messages from Us without having given Your consent. For example, if You checked the box “Receive our newsletter” when creating Your account, You have agreed to receive promotional messages from PRD. In that case, Your email address will be used for marketing purposes.
4. How long is Your Personal Data retained?
Your Personal Data is retained for the duration of Your relationship with Us and no longer than necessary for the purposes for which it was collected.
- If You are a customer with an account, Your Data is retained for three years after the account expires.
- If You are a prospect, Your Data is retained for three years from the date of collection or Your last interaction with Us.
Some data may be retained longer if required by law or in the event of a dispute.
5. Who has access to Your Personal Data?
We process Your Personal Data solely for Our internal needs and never sell it to third parties.
However, it may be shared:
- With authorities such as law enforcement or judicial authorities, as part of a request in accordance with applicable law;
- With Our subcontractors, who process data on Our behalf, particularly for:
- Order processing, invoicing, and inventory management;
- Secure payment processing;
- Customer service;
- Collection and management of customer reviews;
- Loyalty and marketing operations;
- Development, maintenance, and hosting of the Site;
- Cookie management and audience analysis;
- Communication via social media.
6. How is the security of Your Personal Data ensured?
As the data controller, Premium Design implements strict confidentiality and security measures.
We use authentication and encryption technologies, especially during the transmission of Your banking data.
We recommend that You do not share Your confidential information (such as Your password), use a complex and unique password, and change it regularly.
If You notice suspicious use of Your account, please notify Us immediately.
7. What are Your rights?
You have the following rights:
- Right to information about the processing of Your Data;
- Right to access, rectify, erase (“right to be forgotten”) and restrict processing;
- Right to object, for reasons related to Your particular situation;
- Right to withdraw Your consent at any time (e.g., unsubscribe from the newsletter);
- Right to lodge a complaint with the Regulatory Authority for Telecommunications/ICT of Côte d’Ivoire – DATA PROTECTION.
To exercise Your rights, You may contact Us by email at the following address: contact@montaleabidjan.com
Or by mail at:
MANCERA PARIS – Rue du Dr Blanchard – Zone 4, Abidjan.
We are committed to responding to You within a maximum period of one month.
To stop receiving marketing messages, You may also click the unsubscribe link in any of Our emails.
8. Transfer outside the European Union
The use of Our Site may result in the transfer of data outside the European Union or Côte d’Ivoire.
In cases where these countries do not have an adequacy decision, We implement standard contractual clauses or other appropriate safeguards to ensure adequate protection of Your Data, in accordance with the requirements of the Regulatory Authority for Telecommunications/ICT of Côte d’Ivoire – DATA PROTECTION.
9. Modification of the Privacy Policy
PRD may modify this Policy at any time in accordance with Applicable Regulations and is committed to publishing updates.
10. Applicable law and dispute resolution
This Policy is governed by Ivorian law. In the event of a dispute, and failing amicable resolution, the competent courts shall be those designated in accordance with the applicable procedural rules.
