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Orders placed between August 14 and September 3 may exceptionally experience extended delivery times.
Our teams are doing everything possible to ensure careful preparation and an experience that meets our high standards.
We thank you for your understanding.

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Delivery - Shipping Times and Costs

Packages are delivered by LA POSTE in accordance with article 7.3 of the GTC, in the countries mentioned in article 2.3 of the GTC.

As an indication, products are shipped within 72 working hours after receipt of the order. In accordance with delivery standards, the package is handed over to the postal service at the order address.

Notwithstanding the foregoing, in all cases, delivery will be made within a maximum of thirty (30) working days from receipt of the order confirmation email, subject to the availability of the Products, as indicated to the Customer at the time of ordering.

However, this delivery time may vary depending on the payment method, the carrier, public holidays, or weather conditions.

Delivery conditions
www.manceraparfums.com can only send orders within Europe (article 2.3 of the GTC). Orders are processed within 48 hours during business days (excluding public holidays and weekends).

For all questions concerning distance selling, please send your email to sav@manceraparfums.com or call Tel: +33 1 89 20 20 93 from Monday to Friday, from 10:00 am to 5:30 pm.

Shipping rates
Metropolitan France: €8 / Free delivery from €140
Europe: €17 / Free delivery from €140
Switzerland: €20 / Free delivery from €140
French Overseas Territories (DOM-TOM): €36.80
United Kingdom: this country is subject to import and export customs formalities. Customs fees may apply.

Deliveries
Deliveries are available in Europe in the following countries: Metropolitan France, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden and Switzerland.

Third party delivery
We accept orders with a delivery address different from the billing address.

Returns and conditions

Europe

The Customer has a right of withdrawal allowing them to return the Products to the Seller without providing a reason, under the conditions set out in Article 8 of the General Terms and Conditions of Sale. For any other reason for return besides the right of withdrawal (non-compliant or damaged product, etc.), the Customer is invited to contact Customer Service, which will provide the necessary information to process the request as quickly as possible and, if necessary, arrange a new delivery.

To be processed, Products must be returned in their original packaging (in the box), complete, in perfect condition and accompanied by the original purchase invoice.

Refunds are issued according to the payment method used for the order and taking into account any discounts applied to the order:

  • PayPal: refunded to your PayPal account

  • Bank card: refunded to your card; the amount will appear directly in your account.

Return fees

In accordance with Article L221-23 of the Consumer Code, return shipping costs for the Product(s) are the responsibility of the Customer, who bears only the direct cost of returning the goods.

No reimbursement of fees will be accepted outside this protocol or outside returns organized by our customer service.

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